Customer experience
Want to feel good about working in marketing in 2020? Get real.
Being in the optimism business in 2020 feels really weird.
Maybe the answer is to change the way we think about optimism.
Customer experience / Employer Branding
Understand why people should NOT buy your products
Maybe we all should stop focusing on the reasons people should buy from us. And start focusing on why they shouldn’t.
B2B marketing / Customer experience
Fortnite just pulled off an incredible marketing scam
How do you turn downtime into a global event?
B2B marketing / Customer experience
You don’t own your story
Too many marketers fall into the trap of thinking that because they’re telling the story, they get to decide how people think about them.
B2B marketing / Customer experience
Using marketing to deflect time-wasters like me
Marketing isn’t just a magnet. It’s a filter too. And sometimes it’s used to filter out people like… me.
B2B marketing / Customer experience
The hierarchy of benefits in B2B marketing
Your prospects don’t believe your big claims—and they don’t care about your small ones. It’s time to start building some bridges.
Customer experience / Galvanizing stories